Terms and Conditions
About Us This web site is owned and operated by Antonia Pearton trading as Pickle and Pumpkin. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Pickle and Pumpkin
1 Masons Close
Stratford Upon Avon
Mobile 0787 6610523
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All our credit and debit card payments are processed using Shopify Payments (online banking and PayPal payments can also be requested).
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All our engraving is done by hand. Cufflinks cannot be engraved on the back. We can either engrave in Lowercase or UPPERCASE, but Lowercase engraving will be done as standard unless UPPERCASE is requested.
Wear & Tear of Fine Silver.
Silver Clay, because of its purity(99.9 Fine Silver) , is a relatively soft metal. If an item is worn every day or hung on a chain with lots of other items or on a key ring, it will gradually age and scratches and dents may occur.
Shipping And Handling
We deliver your Impressions kit (if purchased) within 3 days from receiving your order. International orders are generally received in 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Please report any problems with your finished order within 48 hours of taking delivery.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You agree that Pickle and Pumpkin reserve the right to photograph your finished pieces for use in marketing purposes including images uploaded to the website www.pickleandpumpkin.co.uk.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges All orders are VAT free.|
|Credit Card Security All our credit and debit card payments are processed using Shopify Payments or Paypal, and a Paypal account is not required to use this service.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07876 610523 alternatively write to us at Pickle and Pumpkin, 1 Masons Close, Wilmcote, Stratford Upon Avon, CV37 9FH.|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Fingerprints develop in size and definition as babies get bigger, the moulds will capture what prints have developed, and this is what we use on the silver. We don't alter, amend or change the prints in any way, its a true mould of their fingerprint at the time when taken. We enclose three high quality moulding compound to capture three prints and we will pick the best print to use from the three you supply.
Eli and Sophie Gifts WordArt Terms and Conditions
As all products by Eli and Sophie are personalised, it is with regret that Eli & Sophie Gifts is unable to offer refunds on orders past the approval of proof stage. Once a proof has been approved there can be no further amendments or changes to the order.
Should any damage occur to a print order during transit, please contact us immediately at firstname.lastname@example.org with a description (including pictures if possible).
It is the customer’s responsibility to check spam and junk folders for emails sent from Eli & Sophie Gifts. We cannot accept responsibility for time delays incurred as a result of emails not arriving in the inbox.
By ordering through the Pickle & Pumpkin website you authorise your details being shared with Eli & Sophie Gifts for the fulfilment of ordering purposes only. We will not store or save any of your details once your order has been fulfilled.
UK postage is included in all Eli & Sophie orders. We cannot fulfil international print orders but instead we do offer a digital download option instead.
Eli & Sophie Gifts Postage & Delivery
Digital prints will be sent within 24 hours of the proof being signed-off.
Delivery to the UK will take between 3-5 days from sign-off of the proof.
We regret that we cannot send prints internationally but we do offer a digital download option instead.